Refunds
If you require a refund, please provide the reason and proof of payment by the email: modramalabel (at) gmail (dot) com. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Digital Products
Groove Dealers Shop honors refund request for non-tangible (digital) products under the following exceptional circumstances:
- “Non-delivery of the electronic product – download issues due to Groove Dealers Shop server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Groove Dealers Shop issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on Groove Dealers Shop’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – Groove Dealers Shop tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Groove Dealers Shop reserves the right to correct such errors within 14 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
Need help?
Contact us at modramalabel (at) gmail (dot) com for questions related to refunds and returns.